Support

Support

Horizon’s Support & Consultancy

Once our clients are benefitting from our solutions in a live environment we provide telephone, remote login and on-site support. This ensures both the users and the software continues to be responsive with your changing business needs. We have a dedicated local support team available between 9-5, Monday to Friday to help you get the best out of your business solution.

Remote Support:

Clicking on the Horizon Remote Support button (Contact Horizon Live Support) creates a secure connection between your PC and your Horizon Business System’s Support Consultant. This application enables us to see and interact with you in real time – this results in a faster support resolution. You will be prompted with a basic installation wizard that doesn’t require administrative permissions or, if you prefer, your Horizon Support Consultant can talk you through this process.

Telephone:

You can also call us on (08) 9328 1678 (Option 2).

Email:

If you are lodging a Support request via the Support Team’s direct email, you can make the process even faster by checking out our Help-Us-Help-You information.

Click here for guides on how to use MYOB Exo or contact our Support Team by clicking on the button link above.

Our Support Team can:

• Train you on new feature or expand your knowledge of existing functionality

• Customise the solution to suit your business requirements, such as, tailored reporting and process re-engineering

• Provide upgrades* to new versions, Whitepapers, Hints & Tips so clients can take charge of their business solution.

* Before upgrading to new versions, always perform a backup first in a test environment. If you are yet to perform a backup or upgrade, you can organise for a consultant to come out and guide you through the process and train you on the new features by contacting our Support Team.

View our Support Services information here

To book time with a member of our Consultancy or Development team, please contact Support.